Remote Access Help: FAQs
- I don't know my UARK username or password.
- I am an affiliated borrower and don't have a UARK account.
- It says "Unable to identify you through your campus identification."
- It says "Unable to identify you through your library identification."
- I am faculty or staff in the Walton College of Business.
- I am faculty or staff with the UA Division of Agriculture (Experiment Station or Extension Service).
- The screen keeps asking for my name and password.
- The database or ejournal is asking for a login and password, not my UARK username.
- The database seems to stop working.
- The database says too many users or all ports in use.
- I need to report a problem with a specific database.
- I can get into the databases, but I need searching help.
- I need more help with remote access.
The Library Proxy Server validates you as a current user by checking your UARK username and password against the campus directory. This is the same username and password that you currently use for email, campus computing labs, Blackboard, AskIT, BASIS, and other campus systems.
What if I don't know or use my UARK account?
Many distant students, faculty, and staff may not make regular use of their UARK email accounts. If you have never activated your account, go to the new user page.
What if I have forgotten my UARK password or username?
The Password Manager tool allows you to set up a reminder question and answer. If you don't have a reminder question and answer, or if you have forgotten the question and answer:
- On-Campus students, faculty, and staff should bring a photo ID to one of these locations:
- Distant students who can't visit the Registrar's Office in person must send a written request with your signature and a phone number where you can be reached for confirmation to:
Office of the Registrar
146 Hunt Hall, University of Arkansas
Fayetteville AR 72701
You may also send your written request with your signature and a phone number where you can be reached for confirmation by FAX to (479) 575-4651.
Anyone can contact the Help Desk at email@example.com, (479) 575-2905, for more assistance.
If you are an affiliated borrower, you may use your last name and UA ID number, the 9-digit number printed on your ID card.
If you need help confirming that you are in the Library database of current students, faculty, and staff, you can contact us at (479) 575-4104 (local), (866) 818-8115 (toll-free) or send email.
1. Check your typing on your username and password.
2. Try resetting your UARK password on PASSweb.
3. If you don't have a UARK account, use your UA ID Number and last name. (Note that remote access for library databases is generally available only to current students, faculty, and staff.)
1. Check your typing on your last name and nine-digit ID number.
2. If you have a UARK account, you must use that login option.
3. You may not be in our records. If you need help confirming that you are in the Library database of affiliated or community borrowers, you can contact us at (479) 575-4104 (local), (866) 818-8115 (toll-free) or send email.
The library login will not recognize your walton.uark.edu username and password. Please use your UARK account to log in.
Experiment Station and Extension Service faculty and staff must be manually entered into our database of registered users. The application form and more information on registering are available from our Circulation Department.
Your browser needs to accept cookies for remote access to work. Read our instructions for editing your browser security settings to allow cookies.
- Some databases need to set cookies on your hard disk to allow access. Check that cookies are enabled in your browser.
- Your browser may have cached a bad login page or error page. Read how to clear your browser cache.
- A few e-journals and databases do require password access. Call the Reference Desk at (479) 575-6645 or toll-free (866) 818-8115 or send us email to
request passwords. Note that a current UA ID is required for passwords.
- In some cases, the Library only has access to selected years of a journal online, even though additional years are available on the publisher's web site. This is a common issue with journals on Science Direct, Wiley, and other platforms. Check the library catalog, for complete holdings information. Even if the journal if not online, we may have the issue you need in paper.
- The Library may be experiencing problems with Internet connections or with a particular database. Call the Reference Desk at (479) 575-6645 or toll-free (866) 818-8115 or send us email to report database access problems.
Some resources open second windows or "pop-ups." If you have a pop-up blocker, try turning it off for the session to see if that solves the problem.
If you are still encountering problems, please send us an email and we will try to resolve the issue.
Many of the Library's databases allow only a limited number of simultaneous users. If you get a message that too many users are on the system already, wait a few minutes and then try to connect again. The busiest times of day are from 10AM - 4PM; access is best in the early mornings and evenings.
The Library tries to stretch resource funds to purchase the best mix of electronic resources for all users. If you feel that an important resource is frequently busy and unavailable for your research, please let us know.
Please contact us by email or by calling Reference at (479) 575-6645 or toll-free (866) 818-8115. We will work with the database vendor and try to resolve the problem quickly.
Please send us an email and we will try to get back to you by the next business day.