Remote Access FAQs

The Library Proxy Server validates you as a current user by checking your UARK username and password against the campus directory. This is the same username and password that you currently use for email, campus computing labs, AskIT, ISIS, WebCT, BASIS, and other campus systems. 

What if I don't know or use my UARK account?

What if I have forgotten my UARK password or username?

If you are a community or affiliated borrower, you may use your last name and UA ID number, the 9-digit number printed on your ID card.

If you need help confirming that you are in the Library database of current students, faculty, and staff, you can contact us at (479) 575-4104 (local), (866) 818-8115 (toll-free) or send email.

1. Check your typing on your username and password.

2. Try resetting your UARK password on PASSweb.

3. If you don't have a UARK account, use your UA ID Number and last name. (Note that remote access for library databases is generally available only to current students, faculty, and staff.)

1. Check your typing on your last name and nine-digit ID number.

2. If you have a UARK account, you must use that login option.

3. You may not be in our records. If you need help confirming that you are in the Library database of affiliated or community borrowers, you can contact us at (479) 575-4104 (local), (866) 818-8115 (toll-free) or send email.

The library login will not recognize your walton.uark.edu username and password. Please use your UARK account to log in.

Experiment Station and Extension Service faculty and staff must be manually entered into our database of registered users. The application form and more information on registering are available from our Circulation Department.

Your browser needs to accept cookies for remote access to work. Read our instructions for editing your browser security settings to allow cookies.

America Online and CompuServe both come with proprietary software that does not allow you to use Javascript and other web protocols necessary for many of our databases. You will need to use another browser (Firefox, Internet Explorer) together with your AOL account.

1. Open up your AOL session as you usually do. This will provide a connection to the Internet.
2. Minimize your AOL session and open up a copy of another browser. If you need to download another browser, here are links to some popular, free browsers:
   • Firefox
   • Internet Explorer
   • Mozilla
   • Netscape
   • Opera

1. Some databases need to set cookies on your hard disk to allow access. Check that cookies are enabled in your browser.

2. Your browser may have cached a bad login page or error page. Read how to clear your browser cache.

3. If you use America Online or CompuServe, make sure that you are using another browser (Firefox or Internet Explorer) when accessing our databases.

4. A few e-journals and databases do require password access. Call the Reference Desk at (479) 575-6645 or toll-free (866) 818-8115 or send us email to request passwords. Note that a current UA ID is required for passwords.

5. In some cases, the Library only has access to selected years of a journal online, even though additional years are available on the publisher's web site. This is a common issue with journals on Science Direct, Wiley, and other platforms. Check InfoLinks, the library catalog, for complete holdings information. Even if the journal if not online, we may have the issue you need in paper.

6. The Library may be experiencing problems with Internet connections or with a particular database. Call the Reference Desk at (479) 575-6645 or toll-free (866) 818-8115 or send us email to report database access problems.

Some resources open second windows or "pop-ups." If you have a pop-up blocker, try turning it off for the session to see if that solves the problem.

Many Web sites require that Javascript be enabled to function correctly. Read how to enable Javascript.

If you are still encountering problems, please send us an email and we will try to resolve the issue.

Many of the Library's databases allow only a limited number of simultaneous users. If you get a message that too many users are on the system already, wait a few minutes and then try to connect again. The busiest times of day are from 10AM - 4PM; access is best in the early mornings and evenings.

The Library tries to stretch resource funds to purchase the best mix of electronic resources for all users. If you feel that an important resource is frequently busy and unavailable for your research, please let us know.

Please contact us by email or by calling Reference at (479) 575-6645 or toll-free (866) 818-8115. We will work with the database vendor and try to resolve the problem quickly.

Please contact Reference at (479) 575-6645 or toll-free (866) 818-8115, or email: refer@uark.edu. Your subject librarian is also available to help with in-depth searching questions.