EProblem Database - View Current Records
| *Click to sort |
Email or call Beth at 575-4665 to report a problem Email or call Marilyn at 575-5510 to report ejournals problems if Beth is not available Or, Add A Record yourself. |
| Tracking No. | Date* | Reported by* | Product Name* | Description | Resolution | Updated | Archived |
|---|---|---|---|---|---|---|---|
| 387 |
10/8/2008 4:54:02 PM | emckee | Urban Land | not accepting login and password and url has changed. paid through 4/09. referred to Marilyn for tomorrow when she will be back. | Website under construction and access is limited, according to the Urban Land Institute | 10/9/2008 11:06:06 AM | No |
| 385 |
9/24/2008 5:46:20 PM | mdboyd | Gale Discovering Collection | access denied | This is an LSTA database; Gale had dropped our IP range. fixed now. | 9/25/2008 2:46:47 PM | No |
| 383 |
9/20/2008 4:44:20 PM | jeriley | Library Philosophy and Practice | http://library.uark.edu/record=b2260311 Click on link to full text and it says "bad request." | URL will be corrected | 9/22/2008 11:19:47 AM | No |
| 381 |
9/17/2008 11:33:46 AM | bjuhl | WorldCat / FirstSearch | Customers are reporting the error message "Ports full: Your library's authorized maximum number of users are currently searching: WorldCat" when trying to access FirstSearch WorldCat. Since about 9/1/08 | OCLC fixes this, then it breaks again. If you run into this problem, try using WorldCat.org instead. If you use worldcat.org, use the link from our web page so that remote users will be authenticated and see our ILLiad and other links. | 9/17/2008 11:34:39 AM | No |
| 380 |
9/15/2008 10:01:02 AM | bjuhl | Cox Cable connectivity | Scattered reports over the weekend of connectivity problems from Cox users to campus and library. Issue with a Cox router in Kansas -- should be resolved today. | Maintenance performed yesterday should have fixed this. | 9/17/2008 11:34:10 AM | No |
| 378 |
9/9/2008 10:57:37 AM | lennertz | Taylor and Francis / Informaworld | PDFs slow to open. | reported to informaworld / bj | 9/9/2008 10:58:04 AM | No |
| 365 |
7/17/2008 4:13:35 PM | mrogers | Online journal of knowledge synthesis for nursing | Title has been added to Wiley Interscience but we currently do not have access. Publisher contacted & is aware of problem. | 8/28/2008 10:53:43 AM | No | |
| 364 |
7/17/2008 1:54:29 PM | mrogers | Haworth titles | Access to Haworth titles, recently purchased by Taylor & Francis but still on the Haworth site until early 2009, is very, very slow. After waiting for the articles to open, you often receive the message, "file corrupt," or file not available". T&F is aware of the problem | 7/17/2008 1:54:29 PM | No | |
| 333 |
4/29/2008 3:24:34 PM | pjj01 | British Medical Jounal | Recent issues of BMJ via PubMed Central do not appear to be available in full text, although InfoLinks does not cite an embargo. Judy C. and I could not determine if there's an embargo or not. | two locations: pubmed central location: research articles only; other materials after 36 month delay. BMJ: all material free after 12 month's delay. | 5/1/2008 10:55:44 AM | No |
| 270 |
12/3/2007 6:31:31 PM | bjuhl | ProQuest | Jennifer noticed that the citation format for "Literature Review" articles in Proquest are being formatted like regular book, movie, etc. reviews. Reported to ProQuest and it is in software engineering. | 12/6/2007 6:31:31 PM | No | |
| 241 |
8/23/2007 6:44:06 PM | lsalisbu | InfoLinks | InfoLinks advanced search drops parentheses around nested terms that have been or-ed together. | This is a Web Pac pro bug that will be fixed in the next release. | 8/23/2007 6:45:01 PM | No |
| 171 |
1/24/2007 10:40:13 AM | neciap | RefWorks RefGrabIt | Like all bookmarklets, this sometimes does not work correctly in IE7 or IE6 on first install. Error behavior is to just reload the RefGrabit download page. | Either delete the shortcut and try again or right click on the shortcut, choose "Properties" and paste this code in the Location field (delete the URL that is there) :javascript:var wRWMain1=window.open ('','RefWorksBookmark'); d=document;i='AddToRWScript'; if (d.getElementById(i))RWAddToRW1(); else{s=d.createElement ('script');s.type='text/javascript'; s.src='http://www.refworks.com/refworks/include/addtorw.asp'; s.id=i;d.getElementsByTagName('head')[0].appendChild(s);}void(0); | 1/30/2007 5:19:45 PM | No |
| 152 |
7/31/2006 11:22:20 AM | lennertz | Naxos Music Library | faculty cannot delete playlists. | Naxos still working on issue, 8/31. They can delete lists for faculty - report to Lora. | 8/31/2006 11:22:52 AM | No |
| 70 |
9/8/2004 5:56:38 PM | bjuhl | RefWorks Direct Export | Just an FYI to an ongoing issue: if patrons are in a database such as ProQuest or Ebsco and they have gotten into that database from off-campus, the direct export feature may not work. This is a known issue between RefWorks' secure server and the proxy. Patrons can still save references in a file and import them manually. It may be something you want to mention in classes.. that the direct export does not work 100% of the time from off-campus. | RefWorks is working on a fix. | 10/27/2005 | No |
