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Hints for a Successful Work Experience

Customer Service | Telephone Procedures

  • Smile!
  • Take pride in your job and what you accomplish and learn.
  • Be kind and cooperative with other library workers and library users.
  • Respect the rights and property of others.
  • Come to your job ready to work and learn. Ask questions when you don't understand or you don't know the answer to library procedures, rules, and regulations. It's always better to ask for help than to misinform library users.
  • Communicate with your supervisor on absences, schedule changes, and job expectations and assignments.
  • Follow your supervisor's verbal and written instructions.
  • Follow your work schedule consistently.
  • Be on time.
  • Complete all of your tasks and assignments in a timely manner.
  • Smile!

Customer Service | Telephone Procedures


© University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
Phone: 479.575.4101
Toll-free: 866.818.8115
Fax: 479.575.6656

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Last modified:
Wednesday, November 15, 2006