Services for Patrons with Disabilities

General Services

Assistance is provided to patrons with disabilities in the use of services and collections by library staff at public service desks. Requests for special accommodations are made to the User Experience Librarian (479-575-3201) or directly contact a specific service desk listed below.

Arrangements for reasonable accommodations are coordinated with the campus Center for Educational Access (479-575-3104). Students with disabilities are encouraged to register with the Center for Educational Access to become eligible for the services provided through that office.

To avoid delays in service that occur during peak service periods or to receive assistance with extensive research projects, patrons with disabilities are encouraged to make appointments with a reference librarian by calling the Reference Department (479-575-6645).

Both entrances to the library are accessible by wheel chairs and are equipped with automatic door opening devices. Wheel chair accessible workstations are available for priority use by patrons with disabilities. In the older part of the library, the aisle widths of the book shelves do not meet the thirty-six inch requirement of ADA, but staff are available to help retrieve materials upon request.

Accommodations currently available include:

  • Ramps and electronic doors
  • Accessible bathrooms
  • Visual emergency alarms
  • Retrieval of materials from shelves by library staff
  • Wheel chair accessible computer workstations
  • Computer Lab in Mullins Library equipped with adaptive technology (on all Mac computers)
    • Jaws II --screen reader software
    • Magic II -screen magnifying software
    • Open Book RBY8 - scanning and reading software

  • Adaptive technology in Performing Arts and Media (Room 107 Mullins Library)
    • Merlin Reader machine to provide enlarged text
  • Braille textbooks (limited collection provided by the Center for Educational Access)

Services by Department

Research Consultation and Instruction


Contact: Joel Thornton (479-575-3176)

Interpretation of citations and identification of call numbers and locations for materials in our collections. Answers to specific reference questions. Consultation services by appointment for help with subject-specific research. Orientation and instruction sessions on the use of the library.

Building Access and Circulation


Contact: Lynaire Hartsell (479-575-4103)

Retrieval of books and materials from library shelves. Check-out of library materials.

Performing Arts and Media


Contact: Tim Zou (479-575-5514)

Use of the Merlin Reader machine for enlargement of printed text. Use of audiovisual materials, including musical scores, sound and video recordings.

Micro-format collection, Scanning & Copying equipment


Contact: Lynaire Hartsell (479-575-2737)

Help with the location and use of current periodicals and current newspapers, and microform document.  Assistance with copier services is available throughout the library on a self-service basis and in a separate room adjacent to the Lindley and Kaneaster Hodges, Jr., Reading Room. If large quantities of copying are needed, it is best to request assistance from the Center for Educational Access, which provides services to individuals registered with their office.

Interlibrary Loan and Document Delivery


Contact: Tess Gibson (479-575-2925)

Requests to borrow materials from other libraries not found in our collection. Assistance in completing Interlibrary Loan requests forms is available upon request.

Fine Arts Library


Contact: Phil Jones (479-575-3081)

Use of collections and services provided in the subjects of art and architecture.

Special Collections


Contact: Geoffery Stark (479-575-8444)

Use of books, manuscripts, and services, particularly in the subjects of Arkansas studies and University history.

Links to Additional Resources

Arkansas Relay
Host: CapTel
Description: "Arkansas Relay provides a full telephone interpreting service between people who can hear and those who are deaf, hard-of-hearing, deaf-blind or speech-disabled. Operators have computers that enable them to hear the voice users as well as read the typed text from the TTY users."
"The service is available for Arkansans 24 hours a day, 365 days a year. There are no restrictions imposed on Relay calls. Confidentiality for relay users and Operators is assured by Federal Communications Commission (FCC) Ruling."
Deaf Library
Host: Karen Nakamura
Description: A virtual online library collection of materials and links intended to educate and inform.
Division of Services for the Blind
Host: State of Arkansas Department of Human Services
Description: Resources for the blind in Arkansas.
Self Help for Hard of Hearing People
Host: SHHH
Description: A list of sources about hearing loss and treatments, assistive technology, and their association activities.
UA Center for Educational Access
Host: The Center
Description: Forms, services, handbooks and other reference material.
University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Text/SMS: 479-385-0803
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656