University of Arkansas Libraries

Mullins Library is open today
7:00am - 12:00am
View All Library Hours

Reference Department



The Reference Department supports the diverse information needs of the University and community. Reference librarians assist patrons with their research and provide assistance in finding information at the reference desk, by telephone, email, chat, and letter. As instructors committed to information literacy, reference librarians conduct library instruction sessions for the students and faculty on campus to assist them in identifying, using, and assessing critically the valuable resources offered by the Libraries. The Department also offers tours to community groups and visitors as resources permit.

The Department is integrated with two overlapping services of the Libraries: the subject specialists program and the departmental libraries. Subject specialists offer expert research consultations to individuals and groups, as well as instruction to classes in particular disciplines; they select resources and help manage the collections of the Libraries, which support research, teaching, and reference itself. Although the University Libraries embrace a centralized model of reference, the departmental libraries play a critical reference role and the Reference Department facilitates the smooth referral of specialized reference transactions throughout the Libraries to provide patrons with seamless service.

  • Reference Department
  • University of Arkansas Libraries
  • 365 N. McIlroy Ave.
  • Fayetteville, AR 72701-4002
  • Campus: 220 MULN
  • 479-575-6645
  • Toll-free: 866-818-8115
  • Lora Lennertz
  • Director for Academic and Research Services; Interim Head of Reference and Access Services
  • 479-575-5545

Last updated: 9/24/13