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Support Services Priorities

Due to staffing limitations and work schedules of Systems personnel, the Systems Department sets work and services priorities in general terms. Support for special project(s) are exceptions, which will vary on a case-by-case basis, depending on project needs.

The principle for ranking service priorities is: Public services are the primary, then staff services, i.e., public services-related areas are higher priority than internal service areas.

The priorities ranked below may be adjusted due to special needs and agreements made by library departments and the Systems Department, as approved by Library Administration.

System maintenance priorities are ranked as follows:

1. System Servers and Networks

  • InfoLinks server and related network systems
  • Web server and related network systems
  • Local network server and related network systems

2. Selected Public Services Workstations

  • Ongoing classes in instruction/conference classrooms
    • Teaching-related application software
    • Instructional classroom workstations
  • Networked Public printers
  • Workstations at public service desks, including:
    • Circulation desk (including branch libraries), East and West Circulation desk workstations and printers
    • Interlibrary loan workstation(s) and printers
    • Reference services desk workstations
    • Periodical services desk workstations
    • Performing Arts and Media, Government Documents, and Special Collections service desk workstations

3. Other Public Workstations with Printers

  • Classroom workstations
  • Public workstations

4. Staff Workstations and Printers

5. Networked Printers for Staff Uses

6. Staff Workstation Local Printers

7. Other Devices and Equipment


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Last modified:
Friday, December 15, 2006