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Tips : Print Problems From Public Workstations
  • Documents within WebCT / Blackboard can be opened but can not print:
    Back to the documents list Web page (within WebCT / Blackboard), right click on the document link which you need to print, a menu will be showed as:
  • Open
    Open in New Window
    Save Target As…
    Print Target
     
    Cut
    Copy
    Copy Shortcut
    Paste
    Add to Favorites…
    Properties

    Click on Open in New Window , the new Web page window will be opened with the document in. Then, it can read and be printed.

  • If a PDF Format File can not be printed:
    - Click Print Icon from the menu bar within Adobe Reader Frame, rather than click Print Icon from browser (or select File -> Print from the browser menu).
    - Or, back to the document list Web page, right click on the document list which you need to print, a menu will be showed as:
  • Open
    Open in New Window
    Save Target As…
    Print Target
     
    Cut
    Copy
    Copy Shortcut
    Paste
    Add to Favorites…
    Properties

    Click on Open in New Window , the new Web page window with Adobe Reader screen will be opened with the document in. Then, it can read and be printed.

  • Large Size Print Job (over 30 MB) vs other print jobs
  • Some patrons print large print jobs and delay other print jobs for a long time, which are held in print queues. To bypass this large print job, you can:
    - Open Print Queue corresponding to the printer such as Obi-Wan or Yoda from the East Reference Desk computer,
    - Highlight the large size print job,
    - Click on Printer on the menu bar and pull down the menu,
    - Click on “Pause Printing” to pause that job. The other print jobs will be printed automatically one by one (if they are small jobs),
    - Highlight that paused print job and release it from pause to restart print.

  • Printer Asks for 11” x 17” Large Size Paper

    If the printer asks for 11x17” paper to print a job:
    - Go to the East Reference Desk computer and open the Print Queue corresponding to that printer such as Obi-Wan or Yoda, etc.
    - Delete the top job in the Print Queue,
    - Restart the printer (cycle the power) if printing doesn’t resume.


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Last modified:
Thursday, November 16, 2006